Returns & Refunds
Eligible items may be requested for return within 30 calendar days of delivery. Prior return authorization is required. Ordinary returns must be unused, uninstalled, unmodified, resalable, and in original undamaged packaging. Customer-error, change-of-mind and no-longer-needed returns carry a 10% restocking fee; original shipping is generally nonrefundable, and customer return shipping is at the customer's expense unless otherwise agreed. No restocking fee applies to GTCO fulfillment errors; GTCO will correct verified mistakes and cover reasonable return shipping when required. Eligible refunds are issued to the original payment method after receipt and inspection, less disclosed applicable fees.
Nonreturnable Items
Ordinary returns exclude installed, used or modified parts; electrical/electronic components; special/custom orders; designated nonreturnable tools/equipment; and goods lacking original packaging or resalable condition. These exclusions do not override applicable defect remedies, manufacturer warranties or legal rights.
Damage, Shortages & Wrong Items
Customers should inspect deliveries promptly and contact GTCO within five calendar days to report visible damage, shortages or incorrect items. Photos and order details may be requested. Verified GTCO errors will be corrected without a customer-error restocking fee. Defects are handled under applicable warranty procedures. The five-day request supports timely claims and does not restrict nonwaivable rights.
Manufacturer Warranties
Any product warranty is offered and administered under the manufacturer's terms. Customers should normally contact the manufacturer directly; if the manufacturer requires retailer involvement, GTCO will reasonably assist. GTCO provides no separate product warranty unless expressly stated, without limiting statutory rights or responsibility for GTCO fulfillment errors.
Core Charges
Applicable refundable core deposits will be disclosed at purchase. Refunds require return and acceptance of eligible cores under supplier/manufacturer criteria. Item-specific deadlines and instructions will be provided; disclosed shipping/handling costs may apply.
Customer Contact
Customers may request return authorization or assistance through GTCO's website or order-confirmation contact information, providing their order number and request details.